IP Soft India Pvt Ltd
Service Desk Executives(80% Non Voice and 20% Voice)
ABOUT IPSOFT
IPsoft is a global, industry-leading managed services company offering a complete solution to enterprise customers for outsourcing global IT operations. We offer a full range of managed services to our clients, from management at the individual component, device and network level to the analysis, design and management of complex business processes.
IPsoft’s unique (and proprietary) automation technology remediates more than half of the detected exceptions in our managed client environments. We manage our customers’ systems through our worldwide Network Operations Centers located in New York City (HQ), London, Amsterdam and Bangalore.
IPsoft has been solidly profitable since its inception as a company in 1998, and has roughly doubled its gross revenues for four straight years; we are on a trajectory to continue this rapid growth pace, meaning that you will have an opportunity to grow with the company.
CULTURE
IPsoft is committed to helping our employees develop their full potential in both business and technical spheres, and it is our policy to recognize excellent performance by promoting from within.
IPsoft is a fast-paced, energetic and fun place to work. We’re changing the way managed services are delivered to customers, and we’re looking for people who want to make a difference. The best evidence that IPsoft is a good place to work? People come to work here and stay.
If you come to work at IPsoft, you’ll be working with cutting-edge technologies and the bright, driven people who develop them.
BENEFITS
In addition to highly competitive salaries, IPsoft offers its employees a generous benefits package. Most employees are also eligible for a monthly incentive bonus plan based upon individual performance.This Incemtive Bonus is paid to staff in India at par with the Incentive paid to the staff in US/Europe
Job Description
Service Desk Executives(80% Non Voice and 20% Voice)
Location:ITPL,Whitefield (Bangalore)
Job Description
IPsoft is looking for Graduates with excellent verbal and written communication in techno-functional 24×7 Service desk role, responsibilities include:
BENEFITS
In addition to competitive salaries, IPsoft offers its employees a generous benefits package. Most employees are also eligible for a monthly incentive bonus plan based upon individual performance.This Incemtive Bonus is paid to staff in India at par with the Incentive paid to the staff in US/Europe
- Incident management for Sev 1 and Sev 2 problems.
- Run daily scheduled checks on Client Applications as per SoPs.
- Provide Helpdesk support for end users.
- Document and escalate incidents as outlined in the process.
- Coordinate and manage bridge calls when needed.
- Coordinate communication amongst different support groups to resolve the incident.
- Send regular status updates to business groups per defined process.
-plus to have exp in Autosys
Contact:
Uday
ub@ipsoft.com