Seeking Operations Manager for Singapore
Job Opportunity-HRMS OPERATIONS MANAGER (PAYROLL) – Singapore
We Become is a Singapore headquartered Recruitment and professional services company. We are looking for an
“OPERATIONS MANAGER (PAYROLL)” to join our MNC client in Singapore. Interested applicants apply with a copy of
their latest resume to: recruit@webecome.com highlighting current and expected salaries.
HRMS OPERATIONS MANAGER (Payroll)
SUMMARY OF THE PROFILE – Manager provides work direction to team associates and ensures requests are processed with
accuracy and timeliness. The Manager reviews issue resolutions and presents to the client. The Manager is the
technical and functional subject matter expert for their client(s) and continually works with their team to
identify opportunities for improvement and implements solutions.
Responsibility Areas:
• Accountable for partnering with the internal and external teams to deliver client service with quality
• Enforces and support meeting/exceeding Reported Service Levels and Key Performance Indicators and other
performance quality objectives
• Consults/collaborates with internal and external focal points to ensure alignment on priorities and projects
• Accountable for adherence to the various internal and external audits requirements
• Manages day-to-day service delivery within the team in a multi-client, multi-shore environment
• Handles service escalations from internal and external clients
• Monitors daily workflow of client team
• Provides/Supports direction for process or problem resolutions
• Reviews data for trending
• Proactively looks for resolution of potential service delivery issues
• Supports and holds associates accountable for continuous process improvements
• Improves processes
• Reviews and coaches for resolution for client/team escalations
• Provides reports to clients and account team as required
• Manages special projects required or need to support client ongoing delivery
• Ensure annual review and updates to Standard Operating Procedures and process flows are conducted by associates
• Provides support on compliance and regulatory issues
• Support the Associate in the Annual Performance plans process and provide regular feedback
• Manages Performance Improvement Plans as necessary
• Monitors work schedule and time recording
• Engages associates so their work contributes to business strategies and promotes a satisfying work experiences
Knowledge and Experience:
• Experience and Subject Matter Expert (SME) in Payroll /project/implementation work, Experience preferred with
manual check calculations, executive compensation payroll processing, stock options, relocation and expat payroll
processing.
• Total industry experience of 10+ years
• 3-5 years people management experience
• Experience working in a multi- country payroll environment
• Experience leveraging Systems Development Life Cycle within projects or operations
• Strong subject matter expertise in one of the various systems being used to process a participant payroll issue
like PeopleSoft, or SAP
• Demonstrates excellent verbal and written communication
• Able to write client ready documents and ongoing communications
• Holds basic Accounting Skills for reconciliation of invoices to the contracted values
• Demonstrate active listening, critical thinking, sound judgment and persuasion skills
• Strong experience/knowledge of HRO processes
• Understands and demonstrates problem-solving tools and methods
• Industry Knowledge desired
• Project Management experience desired
• Able to work independently with minimum supervision
• Ability to work under tight deadlines managing multiple tasks
Client offers competitive salary commensurate to experience and qualifications.
Interested candidates are requested to send their cvs to recruit@webecome.com