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Manager Business Development, Contact Centers Lahore Pakistan

We are looking for candidates for the position of Manager Business Development, Contact Centers at a Large Multinational Company.

Position Title: Manager Business Development, Contact Centers
Company Type: Large Multinational Company
Position Location: Lahore
Salary: 150 to 300K — may vary (based on credentials)

Essential Requirements:
– About 10 years (or more) total work experience
– Recent experience in Business Development in prestigious Call Center/Contact Center/BPO

Note:
– Candidate should be able to demonstrate a portfolio of clients/customers

The ideal candidate should have
– Masters degree in Business Management / Administration or other related fields like business strategy
– 10+ years of overall experience (at least 3 years of relevant experience)
– Well versed with domestic and international BPO strategies related to Contact Centers
– Knowledge of business and management principles

Essential Skills
– Excellent communication and presentation skills
– Ability to plan good business proposals
– Ability to work collaboratively
– Excellent analytical and financial skills.
– Good project and time management skills
– Understanding of key Telecom operational business processes would be an added advantage

Job Description:
– Responsible to bring in business for Contact Center & back-office though local market and international off-shoring
– Responsible for revenue growth through BPO service
– Long and short term strategic planning for BPO business
– Maintain and develop relationship with clients and vendors
– Preparing business proposals, pricing model, RFPs, NDA, MOU for clients
– Lead off-shore development and project management of partners throughout the outsourcing cycle, including analysis, transition, implementation, management, optimization and terminations
– Exploring potential to increase revenues through inbound, outbound and back-office services
– Create a global footprint to cater growing appetite of BPO services
– Responsible for complete off shoring related aspects
– Visiting clients, setting up meetings and presenting the company as potential BPO partner
– Assisting BPO setup including technical and non-technical infrastructure
– Monitor and prepare ROI and cost benefit for each client
– Coordinate with related departments to ensure smooth execution of projects
– Creating visibility of the company as BPO at all possible forums including websites, external activities & blogging communities
– Establish relationship with clients to ensure customers satisfaction while bringing in more business
– Conducting operational due diligence on opportunities in local and international market
– Responsible for quality reviews to assess performance as per contract obligations and expectations

Candidate with relevant experience can send there CV at aly.careerpakistan@gmail.com