Looking for Helpdesk
We are an office automation company and we are looking for someone who has good communication skills for Helpdesk. Knowledge in Hindi is an advantage. Please send your CV to mbaby.8182@gmail.com
Looking for Helpdesk in Sharjah, UAE
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Looking for Helpdesk in Sharjah, UAE was posted on January 24, 2012 at 12:01 am.
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Internet, Jobs by Profession, Jobs in Middle East, Miscellaneous Jobs, Sharjah Jobs, UAE Jobs.
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This entry is filed under:
Internet, Jobs by Profession, Jobs in Middle East, Miscellaneous Jobs, Sharjah Jobs, UAE Jobs.
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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© Nokriinfo.com. All rights reserved 2012.
© Nokriinfo.com. All rights reserved 2012.
My name is Sultan Khashab, with my experience in such a dear field to me, I have grown enough to do the following points, and I am looking for a challenging career and a well-established environment for personal growth and development where both my professional skills and experience will be utilized. I expect to be working in positions that require a hard-worker and a fast learner with excellent communication skills.I do believe that my skills and experience will be an asset to your reputable company, and I am really interested and looking forward to hopefully getting the chance to work with you. Currently I work as A Team leader, able to provide 2nd level support for most of desktop customers once FE is onsite for the following (PC’s, Laptops, several types of MSG & TKT Printers, Servers, Switches, LAN issues, applications), here are (some) of my responsibilities: •primary point of contact for customers when they face issues with the use of the company’s products and services, and to have the responsibility to ensure that all incidents are fixed, and change requests handled, within the agreed source •Have a key role in influencing customer satisfaction by the way my interacts with the customers, especially when dealing with them on the phone •Organize coverage and activities (tasks) of the service desk staff to ensure that incidents and changes are handled as defined in the company’s standard processes. •Monitor incident resolution and change requests completion as per Service Level Agreement (by the source) and perform necessary follow-up with the various resolver groups as appropriate• •Supervise team agent’s performance and definition of follow up on improvement action plans. •Coach and assist team agents as needed. •Participate in agent training in support to the transition of new services or customers. Best Wishes and Regards, Kashab, Sultan P.s
Mobile Number 00962776725136