Category: Customer Service Representatives
Job Title: Inbound Customer Service Rep.
Company: CDS Global Inc.
Location: Markham, ON
Inbound Customer Service Rep.
Are you looking for a new customer service opportunity? CDS Global is currently looking for bright, enthusiastic Customer Service Reps to join our team. Don’t miss this opportunity to work as a Customer Service Agent at one of Markham’s top 100 employers. Apply today!
Position: Part-time
Working hours: 25 – 37.5/week – Monday to Friday possible Saturday Shift – Shifts are 7.5 hours in length, any time between 8am & 8pm
WHO WE ARE:
Recognized as having the best combination of hardware, software and service available to the Canadian publishing industry, CDS Global Inc is Canada’s leading subscription fulfillment house.
CDS Global is now on Markham’s top 100 Employer’s list!
Duties and Responsibilities:
• Receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of CDS Global Inc’s client’s customers. Continually performs and meets performance standards of this position.
• Maintains confidentiality of CDS Global and its client’s proprietary information
• Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customers verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities.
• Determines the best method to assist customer resolve problems to ensure customer satisfaction according to department guidelines and/or client specifications.
• Continually performs and meets performance standards of the functions of the position.
• Displays friendly, courteous, and professional behaviour to customers.
• Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients.
• Informs management of complaint trends, distribution problems, and/or feedback from customers.
• Forwards appropriate information to management.
Qualifications Desired:
• Minimum High School or equivalent preferred
• 2 + years Customer Service background and Call Centre experience preferred
• Minimum 25 WPM typing requirement
• Proficient verbal and written English communication skills
• Above average interpersonal skills
• Basic to Intermediate PC knowledge and skills.
• Good self-discipline and personal time management
• Self-motivated to achieve and exceed performance standards
• Flexible schedule during the afternoon and evening
Rate:
$12 Per Hour
To Apply:
Please submit resumes to jobs@cdsglobal.ca and put “Inbound” in the subject line.
All resumes will be reviewed however, only qualified candidates will be contacted for interviews.