Director Patient Support Services – Cleveland Clinic Abu Dhabi – UAE
This position is responsible for planning and organizing all functional work groups in a way that provides high efficiency and quality service standards to patients and their families at CCAD.
Primary Responsibilities:
-Strives to continually improve patient support services through appropriate planning, objective setting and plan implementation
-Ensures that goals are met by objective data gathering techniques, including patient satisfaction, expense reports, productivity measures and internal department checks
-Manages and leads staff and total quality improvement policies and practices
-Participates in developing department operating budgets and monitoring budget variances
-Facilitates and ensures that total quality improvement principles are utilized to achieve goals of high quality service, customer satisfaction and department efficiency
-Supports the community by participating in CCAD sponsored events and programs
-Maintains a safe facility that meets the requirements of all health and safety regulatory standards
-Ensures that utility systems are maintained, tested and inspected
Skills
-Minimum of ten to twelve (10-12) years experience in hospital operations is required
-Minimum of five to seven (5-7) years managerial experience is required
-Knowledge of all regulatory and accrediting body standards
-Strong leadership skills
-Proficient in the use of PCs, spreadsheets and other software applications
-Strong oral and written communication skills
-Ability to speak and write in English is required
-Ability to speak and write in both English and Arabic is preferred
-Health care industry experience is preferred
-Bachelor’s degree in Business Administration or Health Care Administration, or related field, is required
-Master’s degree in Business Administration or Health Care Administration, or related field, is preferred
For consideration e-mail your resume with the job title in the Subject line to jobs@ccaduae.ae
Dear Sir/Madam,
I am a senior executive with 15 years of exceptional track record in project management, marketing, business & resource development, capacity building and consultancy in the health care, hospitality, training and education, non Government organization and public sector across the board.
My focus is on an exceptional leadership through creative initiatives and entrepreneurial skills to ensure the Vision, mission and objectives of the organization. I have utilized my strong analytical skills and problem solving capabilities in reshaping challenges into concrete achievements that have made notable difference in the various business organizations over the years. As will be apparent from my CV, I have successfully diversified into a wider managerial profile capable of contributing from a micro to a macro perspective, streamline and manage business processes. I believe in my commitment towards excellence and total quality management, my ability to work effectively with others as a peer and a team leader has allowed me to achieve and contribute to the success of organizations I have worked.
I am a philanthropist running free clinics rendering free consultation/ medication/ hospitalization of the patients since the last Ten years. I am General Secretary of a not-for profit organization working for the Rehabilitation, Empowerment and Enlightenment of the community engaging in various social programs in the Disaster management areas like Floods, Earthquakes, women Abuse, Child Labor, disease prevention and control, Education, Poverty alleviation, Community health and hygiene along with the Civil societies and International Consultants by designing and implementing numerous social sector programs in capacity building and reforms. I am Director of a Strategic & Development Consultancy firm. A pioneering effort towards social enterprise development in Pakistan.
I look forward for an opportunity of meeting with you and exploring the enticing possibilities with your organization soon.
Dr. Mohammad Tayyab Mirza