Brightoil Petroleum (S’PORE) Pte Ltd
Brightoil Group is one of the largest privately owned petroleum enterprise in China. The Company was established in 1992 and was the second largest fuel oil importer in 2009. It is only non-state owned licensee eligible to provide bunkering services in China. Brightoil Group currently has interest in sales, storage of oil and petrochemical, terminal loading/unloading, marine bunkering, land & marine transportation, petroleum exploration, gas station & bunkering services. With its fully integrated up and down stream businesses and a complete supply chain network, it provides strong support to its customers and partners.
Desktop Support Analyst
Role Description
The Desktop Support Analyst is responsible for end to end support services to all staffs. The Desktop Support Analyst is expected to work with end users and service providers and coordinates desktop support activities including:
* Desktop support, including trading floor support
* First Level Network support
* Asset Management and Purchasing
* Leaver, Mover, Adds, and Changes (LMAC)
* Audio/Video and Conference Room Support
* New Starter/PC Builds
* Coordinating support within the Regional Offices
As this is a highly client facing role working relationships are required with a wide range of stakeholders. This role will require the establishment of relationships with external vendors and service providers to ensure the proper support levels are maintained. In addition, the role will require working closely with the group IT team and end users.
Responsibilities
* Provision of desktop services working with the internal staff, contractors, and service providers.
* Act as primary support for Trading Floor.
* Act as primary point of contact for internal and external IT contacts.
* Handle support escalations relating to PC Builds, New starter requests, Desk moves, mobile device support, etc.
* Meet the required levels of desktop support cover for all customers throughout the support hours.
* Liaise with the business representatives and service providers requesting services.
* Ensure all incidents are logged and responded in timely fashion.
* Escalate Major Incidents where applicable
* Ensure technical solutions are captured in a knowledgebase.
* Coordinate the Procurement of PC – related hardware and software
* Review and measure metrics relating to support supplied by Service Providers and external vendors.
* Ensure team follow and understand the processes and procedures and contribute to process and team efficiency gains
* Communicate effectively with key business users and group IT team regarding day-to-day support.
* Create and maintain a climate of continuous improvement, proactively identifying opportunities for service improvements and internal efficiencies.
* Ensure timely and proper response to all regulatory and legal requests, maintaining strict confidentiality.
Experience & Knowledge
Essential
* Degree or diploma in IT
* Trading Floor support experience in a trading organization if preferred
* Experience in being part of a technically focused desktop services team, driven by SLAs
* Experience of supporting a wide-range of Desktop support in a Wintel environment including:
* Windows 7 Professional, Windows Networking
* Microsoft office and standard desktop applications
* A range of computing platforms, (desktops, laptops, tablets, PDAs and mobile phones)
* Excellent multi-tasking, problem solving & analytical skills
* ITIL Foundation qualified
* Microsoft Certification (likely to have gained an MS certification during time doing direct support, not necessarily MCSE)
* Strong drive for customer service and team player
* Strong communication skills, i.e. very customer-focused, articulate and methodical
Preferred
Technical experience of
* State of the art Trader Voice technology – ITS.Netrix plus,BT Turret phone
* Market Data support such as Reuters, Bloomberg, Platts
* AV support
* Experience of delivering projects
Please Note:
These duties defined in this Job Description are not definitive and may be subject to future amendments following appropriate consultation.
We offer attractive remuneration package to the right candidate. Interested parties please send detailed resume with current & expected salary to hrsg@bwoil.com
Brightoil Petroleum (S’PORE) Pte Ltd
10 Pasir Panjang Road,
#16-01/02, Mapletree Business City
Singapore 117438
We regret that only shortlisted candidates will be notified
Prabhaharan.K
Mail Id: krprabhaharan@gmail.com
Mobile: +91 8940557766
Objective:
To work with Latest Technologies and strive for excellence in the field of Infrastructure Services with dedication, focus, proactive approach, positive attitude and passion.
Academic Profile:
• Qualification :- Degree
• Specialization :- B.Sc ( Physics )
• Institution Location :- S.K.S.S Arts and Science college, Thirupanadal .
• University / Board :- Bharathidasan University, Trichy.
• Year of Study :- 2000-2003
Certification
• Cisco Certified Network Associate [CISCO ID: CSCO11598467]
• SBCNP (Sansbound Certified Networking Professional) in Sansbound Solutions Pvt. Ltd. Chennai.
“SBCNP offered by Windows Server 2003 & 2008, Microsoft Exchange Server 2003 & 2007, CCNA, Network Security through Checkpoint Firewall”
• A+ and N+ and CCNA Course from HCL Career Development Center, Chennai.
Technical Expertise:
• Windows 2003 & 2008 Servers deployment and Configuration.
• Windows 2003 & 2007 Exchange Servers deployment and Configuration.
• Installation, configuring, administering and troubleshooting of Checkpoint Firewall.
• Managing Active directory, DNS and DHCP Servers.
• Installing and configuring WINS Server, File Server, IIS Server, and FTP Server.
• Implementing Disk quotas and User Profiles.
• Configuring Routing and Remote Access, NAT.
• Creating and implementing Group Policy, creations of Domains, Organizational Units, Groups and User Management
• Checking the status of storage and do the basic trouble shooting if required.
• Installing, configuring Windows XP.
• Understanding different protocols of TCP/IP network.
• Configuration and troubleshooting of routers.
• Implementing, Assigning and Maintaining IP addresses and sub-nets.
• Configure dynamic routing such as RIP, IGRP, EIGRP, and OSPF.
• Configure WAN protocols such as PPP, HDLC, and Frame Relay.
• Configure NAT, Access lists.
• VPN Configuration and troubleshooting in Checkpoint Firewall, Windows Server and Cisco Routers.
• Basic knowledge in VMware Workstation.
• Basic knowledge in IPV6.
Work Experience Summary
Organization : Livicsa Info Technologies Pvt. Ltd.
Designation : Systems Administrator.
Duration : July 2008 to Till
Organization : Sun Systems.
Designation : Hardware & Networking.
Duration : Jun 2007 to May 2008.
Windows Administration:
• Administration and maintenance of windows servers.
• User and group management in ADS and implementing group policy.
• Troubleshooting of day to day issues, such as login problems, network issues, permission issues etc.
• Troubleshooting the Operating system related Issues.
• Taking Data backup on Monthly basis and scheduled basis.
Exchange Server Administration
• User Administration (Mail Server)
• New User account creation and assigning permission
• Configure outlook to users.
Networking:
• Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
• Understands the issues involved in administering and maintaining corporate WAN.
Internal Systems:
• Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
• Assists with basic troubleshooting, backup, and archiving.
• Helps install and improve computer software and network equipment.
New Hire Administration:
• Creates network and email accounts for new users.
• Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
• Updates company phone lists and email address books.
Security Management: (Windows)
• Secure environment by updating antivirus.
• User Management, Password Management, Log monitoring & reporting.
• Documenting security policies, procedures, risk analyses and site assessments.
• Maintaining regular management reports on mitigation status of systems and network activity.
Personal Strength
• Having good interpersonal skill.
• Easy adaptability to the demanding situation.
• Never give-up mindset.
• IT Support, Server Administration/Management, Troubleshooting, Problem solving, Experience in Windows based Systems.
Personal Details
Full Name : K.Prabhaharan.
Marital Status : Single
Father Name : T.Kannaiyan
DOB : 25/04/1983
Experience : 3 Years, 6 Months.
Nationality : Indian .
Communication Address : No. 9B, Meenachi Avenue,
Barathi Nagar, Old Perungalathur,
West Thambaram, Chennai-63.
DECLARATION
I hereby declare that the above said facts are true to the best of my knowledge and belief.
Place:
Date : Prabhaharan.K