This position is part of a creative and energetic Development team which raises over $25 million annually from foundations, corporations, and individuals. The Database Operations Coordinator will provide crucial support to the users of our fund raising database systems and Share Point. This position combines strong technical, administrative, and organizational duties to support the daily operational needs of the department.
Responsibilities
Provide end user support for Team Approach, Access and Wealth Engine databases
• Provide Tier 1 support to users of Team Approach. Troubleshoot and escalate problems as necessary.
• Support Major Gifts team in using Team Approach and Access databases for prospect tracking system.
• Perform data entry to update records in Team Approach, as needed.
• Use existing reports and queries to pull data and lists.
• Work with Director of Development Operations to identify new reporting needs. Create new queries and output formats as needed.
• Format reports/data pulls for management review and analysis. Assist in preparing reports for senior leadership and Governing Council review.
• Recommend and implement process improvements.
Coordinate user training sessions and documentation
• Work with Director of Development Operations to identify training needs.
• Develop and conduct user training sessions.
• Develop and produce training materials and documentation of processes and procedures.
Coordinate daily, weekly and monthly job processing
• Monitor scheduled job processing and report distribution. Troubleshoot and escalate problems as necessary.
• Identify additional jobs or reports that can be automated and implement scheduling.
Coordinate data quality control efforts
• Work with Director of Development Operations to identify data hygiene issues.
• Develop and implement analysis reports to identify problem records.
• Develop and implement processes for resolving specific data hygiene problems.
This position will be a key member of the planning and implementation team for a migration to a new database platform in 2011-2012.
Coordinate implementation of Share Point pages for Development team.
• Work with Director of Development Operations to identify, design, implement and administer the team’s Share Point pages.
• Identify training needs and conduct user training.
• Assist the Director of Development Operations in designing, implementing and maintaining a comprehensive electronic filing system within Share Point, including conversion of existing paper files.
Qualifications
• 3+ years experience and proficiency using fundraising database software.
• Strong and proficient user of MS Access; working knowledge of relational databases, including the ability to write queries, generate reports, and address data quality/integrity issues.
• Thorough understanding of the database needs of a fundraising or development office.
• Experienced and confident user of Microsoft Office Suite; familiarity with Share Point a big plus.
• Strong oral and written communication skills.
• Superior organization skills and attention to detail.
• Able to handle shifting priorities, coordinate multiple projects, and assist multiple staff members simultaneously.
• Able to work independently with limited supervision in a team-oriented environment; able to interact with people at all levels within an organization.
• Trustworthy and professional; able to maintain donor confidentiality.
The Wilderness Society is an equal opportunity employer; diversity is a core value for TWS.
Submit resume, cover letter, at least two writing samples, and references to:
Database Operations Coordinator
The Wilderness Society
1615 M St., NW
Washington D.C. 20036
Fax 202-454-2546
Or via email to: staffing@tws.org.
No phone calls please.